schm-pos-nccs-eapi

schm-pos-nccs-eapi

接口描述: 客服工单信息接口
DEV地址（开发环境）: https://schm-api-dev.shiseido.cn/schm-pos-nccs-eapi
UAT地址（测试环境）: https://schm-api-test.shiseido.cn/schm-pos-nccs-eapi
PROD地址（生产环境）: https://schm-api.shiseido.cn/schm-pos-nccs-eapi

1.身份认证

所有请求头必须包含以下键值参数作为身份验证信息。您需要向管理员申请这些信息。

client_id: fa98****3452
client_secret: 108b****41f2

2.接口总览:

完整调用地址为对应环境地址+接口地址，例如：

https://schm-api-test.shiseido.cn/schm-pos-nccs-eapi/caseEntry

3.接口调用说明

3.1 客服工单信息接口

请求接口: /caseEntry
接口描述: 客服工单信息接口
请求类型: HTTP POST

3.2 参数说明

商品信息 GoodsInfo:

反映信息（过敏症状）SymptomClass：

询问信息 InquireContent：

3.3 参数示例

{
    "OwnerId": "10",
    "TicketNo": "CS240528GS5Dk201",
    "AcceptMethodCode": "5",
    "AcceptMethodName": "返品",
    "StoreId": "00300023",
    "StoreName": "SHI 第一八佰伴",
    "EmployeeId": "00007672",
    "EmployeeName": "叶伊俐",
    "AcceptedPhone": "13688996699",
    "DeptCode": "store",
    "AcceptDate": "2024-4-30",
    "BillNo": "888888",
    "PosId": "1",
    "CustomerName": "陈女士",
    "AgeCode": "03",
    "AgeName": "20 岁～29 岁",
    "GenderCode": "1",
    "GenderName": "女性",
    "Mobile": "18812345678",
    "MemberNo": "M1000167038",
    "NationalityCode": "49",
    "NationalityName ": "中国",
    "ProvinceCode": "3",
    "ProvinceName": "上海",
    "NationCode": "2",
    "NationName": "汉族",
    "Address": "上海市南京东路 88 号",
    "TicketTypeCode": "1",
    "TicketTypeName": "顾客案件",
    "InfoSourceCode": "1",
    "InfoSourceName": "客户",
    "InfoFeatureCode": "3",
    "InfoFeatureName": "不满意",
    "ProcessResultCode": "1",
    "ProcessResultName": "退货",
    "GoodsList": [
        {
            "GoodsCode": "10042",
            "GoodsName": "SWL 资生堂透白美肌亮润柔肤水（清爽型）",
            "ProductBatchNo": "2023121866666",
            "ExpiredDate": "2026-03-25",
            "BuyDate": "2024-02-14"
        }
    ],
    "SymptomClassList": [
        {
            "SymptomClass1Code": "012",
            "SymptomClass1Name": "身体异常",
            "SymptomClass2Code": "111",
            "SymptomClass2Name": "皮肤・毛发・眼部异常",
            "SymptomClass3Code": "041",
            "SymptomClass3Name": "发红",
            "CardinalSymptomFlagCode": "1",
            "CardinalSymptomFlagName": "是"
        }
    ],
    "InquireContentData": {
        "SymptomDate": "2024-04-25",
        "SymptomParts1Code": "003",
        "SymptomParts1Name": "全脸",
        "SymptomParts2Code": "011",
        "SymptomParts2Name": "眉毛",
        "SymptomParts3Code": "",
        "SymptomParts3Name": "",
        "OtherSymptomCode": "1",
        "OtherSymptomName": "全身性",
        "SkinSymptomCode": "1",
        "SkinSymptomName": "红斑",
        "SkinSymptomOtherContent": "",
        "PreliminaryResultCode": "2",
        "PreliminaryResultName": "化妆品光感性皮炎",
        "PreliminaryResultOtherContent": "",
        "FirstUsedCode": "1",
        "FirstUsedName": "是",
        "BeginUsedDate": "2024-4-23",
        "UsedCount": "6",
        "UsedFrequency": "2",
        "StopUsedCode": "1",
        "StopUsedName": "使用中止",
        "StopUsedDate": "2024-4-26",
        "RecoveryStatusCode": "2",
        "RecoveryStatusName": "好转",
        "RecoveryStatusUnknownContent": "",
        "RecoveryDate": "2024-4-28",
        "MedicalDiagnosisCode": "1",
        "MedicalDiagnosisName": "接受诊察",
        "MedicalDiagnosisDate": "2024-4-27",
        "DiagnosisReportCode": "1",
        "DiagnosisReportName": "有",
        "DiagnosisReportList": [
            "NCCS\\POS\\xxxx.png",
            "NCCS\\POS\\xxxx.png",
            "NCCS\\POS\\xxxx.png",
            "NCCS\\POS\\xxxx.png"
        ],
        "MedicalInstitutionName": "上海市第十人民医院",
        "AllergyCode": "0",
        "AllergyName": "无",
        "AllergyContent": "",
        "ConsultTypeCode": "1",
        "ConsultTypeName": "身体对应-无面谈",
        "InquireDateCode": "1",
        "InquireDateName": "初次购买后",
        "InquireDetail": "XX 年 X 月 X 日收到 XXX（地区）XXX（人）寄来的皮肤过敏报告书：顾客 XXX（小姐、女士、先生）于 XX 年 X 月 X 日在 XXXXX（店名）购买 XXXXXX（产品名、制造记号）。什么时候使用？什么时候出现过敏？过敏症状？反映日期？使用方法？有无与其他品牌混用？是否第一次使用我司产品？是否是过敏性体质（有无化妆品过敏史）？有无医院诊断书？诊断为什么？店头已做退（换：具体产品）货处理。（如没有诊断证明的）无医院开具的诊断证明， 经 XXX（ 地方工作人员） 签字确认， 顾客脸部确有明显症状，给予退货处理。 ",
        "AllergyImageList": [
            "NCCS\\POS\\xxxx.png",
            "NCCS\\POS\\xxxx.png",
            "NCCS\\POS\\xxxx.png",
            "NCCS\\POS\\xxxx.png"
        ]
    }
}

3.4 返回值说明

3.5 返回值示例

{
    "ErrorCode": "0",
    "Message": "",
    "CSTicketNo": "xxxxxxxxxx"
}